Claims

In the event of a claim arising at your Italian home our policies, which are always written in English, automatically allow us to appoint an English speaking loss adjuster. He or she will visit you by appointment and advise you how to proceed.

The fact that the policy is always written in English means that you always know exactly what is covered. This, together with the fact that the loss adjuster will always be English speaking, removes any possibility for misunderstanding.

From the moment you report your claim to us we handle it personally on your behalf until settled. We open a file on every claim that occurs and our claims management team (who are in-house) liaise with the loss adjuster and your insurance company on your behalf to see the matter through to a satisfactory conclusion.

Our clients tell us our service is second to none. As well as a profound depth of technical knowledge of the policies we offer, we also deliver the highest level of service to all clients. Our response is immediate; we have no automated response systems so you are always assured of speaking to a named individual. You will always deal with the same named person who will handle your account and you will never have the uncertainty and confusion of relying on someone who has just happened to pick up your file.

italianhomeinsurance.co.uk is not a mass market scheme, therefore personal service is guaranteed at all stages of your insurance requirements.

© Robertson-McIsaac 2006

Italianhomeinsurance is a trading style of Robertson-McIsaac Insurance Brokers Ltd who are authorised and regulated by the Financial Services Authority